Policies & Frequently Asked questions

Tasting consultation

If you want to taste and discuss options for your custom cake, we recommend scheduling a tasting consultation. Our tasting consultation appointments are approximately 45 minutes.  The tasting includes two servings.  You will pre-select three cake flavors and three filling flavors to sample during the tasting and then you will work with a decorator to create a design.  The fee for a Tasting Consultation is $50 and we will apply $25 towards your order. 

How much does a custom cake cost

To develop a quote for your custom cake you will need to know the number of servings to begin. Every custom cake is individually priced.  For reference, buttercream cakes start at $3.00 per serving and Fondant cakes start at $5.00 per serving.  Sculpted cakes, figures, flowers and decorating time are all extra.   You can complete a Custom Cake Inquiry online.

Dietary restrictions

We are not a nut free kitchen.  Gluten free cakes are available by special order.

When should I place an Order

We recommend 1 - 2 weeks advance notice for placing a custom order

Deposit

A 30% non-refundable deposit is required to confirm your order

Cancellation

In the event you need to cancel an order, your 30% deposit is non-refundable.  If you cancel your order with a minimum 5 days notice, we will offer you the paid balance as a refund or credit towards a future order.  If you cancel with less than 5 days notice no refund or credit will be issued.

Delivery

Local delivery within 5 miles of the Cakery is available for a flat rate of $25.  All other deliveries are calculated based on mileage plus an hourly rate of $25 per hour.

Pick up

Custom order pick is at your own risk.  The Cakery Fishkill is not responsible for any damage that may occur to a custom order pick up once it has left our shoppe.