Policies & Frequently Asked questions
If you want to taste and discuss options for your custom cake, we recommend scheduling a tasting consultation. Our tasting consultation appointments are approximately 45 minutes. The tasting includes two servings. You will pre-select three cake flavors and three filling flavors to sample during the tasting and then you will work with a decorator to create a design. The fee for a Tasting Consultation is $50 and we will apply $25 towards your order.
How much does a custom cake cost
To develop a quote for your custom cake you will need to know the number of servings to begin. Every custom cake is individually priced. For reference, buttercream cakes start at $3.00 per serving and Fondant cakes start at $5.00 per serving. Sculpted cakes, figures, flowers and decorating time are all extra. You can complete a Custom Cake Inquiry online.
We are not a nut free kitchen. Gluten free cakes are available by special order.
When should I place an Order
We recommend 1 - 2 weeks advance notice for placing a custom order
A 30% non-refundable deposit is required to confirm your order
In the event you need to cancel an order, your 30% deposit is non-refundable. If you cancel your order with a minimum 5 days notice, we will offer you the paid balance as a refund or credit towards a future order. If you cancel with less than 5 days notice no refund or credit will be issued.
Local delivery within 5 miles of the Cakery is available for a flat rate of $25. All other deliveries are calculated based on mileage plus an hourly rate of $25 per hour.
Custom order pick is at your own risk. The Cakery Fishkill is not responsible for any damage that may occur to a custom order pick up once it has left our shoppe.